Our Team

Get to Know Us:

Information Technology Support Staff

Our Team | response I.T. | Brandon

Brandon is our networking and servers guru. He has a Computer Networking and Technical Support Diploma from St. Lawrence College, as well as point to point and fixed satellite certification and training. He handles the majority of our corporate clients, our own network architecture, and is our resident go-to guy. His knowledge and experience is broadened through a dynamic history of computer services roles, as well as his own personal business, Deep Computers. Brandon’s biggest hobby is his wife and kids, but he also has a vested interest in computer hardware and software, gaming, anything Star Wars, Star Trek or Battlestar Galactica, and car modifications.

Our Team | Response I.T. | Jeff

Jeff is our primary server administrator and an integral piece of the web department. He is a self-taught computer wizard with a wealth of knowledge about working systems and resolving issues quickly. He keeps a constant watch on our systems to ensure things are running smoothly and keep spam and trespassers at bay. If there’s something he doesn’t know, Jeff is certainly effective at using his skills to research and learn new things to find solutions.

Our Team | Response I.T. | Rob

Rob is one of our knowledgeable computer technicians who always strives to stay on top of the rapidly evolving technology field. He attended St. Lawrence College for Networking and Technical Support, and has A+ certification. The duties he performs at Response I.T. include selling, building, and repairing all different kinds of computers. He has been using computers since the age of 5; his first computer was an Atari 600XL. He taught himself basic computer language and subsequently, the Visual Basic language. He developed software for teachers called Markbook, which was a popular purchase among teachers at Napanee District Secondary School. He then worked for the Limestone District School Board as an I.T. Technician for several different schools. Rob enjoys video games, movies, and biking around Napanee, where he lives with his wife and two kids.

Our Team | Response I.T. | Chris L

Chris is our Networking and Server Administrator. He has a Computer Networking and Technical Support Diploma from St. Lawrence College, is CompTIA A+ certified, and is actively working on his Cisco CCNA certification to further his knowledge. He works primarily with our corporate clients, and internal network / servers. His knowledge and experience is broadened through a history of supporting various industries with different requirements. Chris’ biggest hobby is racing stock cars at a local dirt track, but he also has a great interest in fishing, DJing, and gaming.

Our Team | Response I.T. | Michael

Michael is a Network and Security Administrator originally hailing from the Belleville area. He recently joined the team at Response I.T, bringing an array of experience in all scales of network infrastructure, corporate network security and POS encryption and deployment. Contrary to his professional nature, his hobbies are mostly outside of the technological realm, preferring to unplug and spend his time up to his elbows in his aquarium, aqua-scaping and raising various aquatic species.

Our Team | response I.T. | Nic

Nic is one of our Support desk technicians. He had originally graduated from St. Lawrence College with a bachelor’s degree in Nursing, however, after a short stint in the medical field, he traded patients for PCs and returned to St. Lawrence college to receive his Computer Networking and Technical Support Diploma. Outside of the office Nic spends most of his time away for computers instead of choosing to wood-work in his garage, spend time with his fiancé & dogs and play the guitar.

Our Team | Response I.T. | Tim

Tim, originally from Ottawa is our most recent addition to the Tech Department here at Response I.T. Interested in all things technical he truly excels at Diagnostics and Bench Repair. Tim is a recent graduate from the Academy of Learning and holds Certifications in A+, Network+, Server+ and Security+ making him a valuable member of the Response I.T. team.

In his spare time Tim enjoys practicing and training in MMA and is an avid fan of UFC. You can also catch him on a peaceful lake fishing at one of his many favourite fishing spots North of Kingston.

Response I.T. Staff | Josh

Josh is the newest tech to join our team. Originally from Toronto, he now makes Kingston his home. He holds an advanced degree in Computer System Technology from George Brown College and has spent the last decade honing his skills working on Service Desks for various companies. He holds his MCP in Windows Server 2012 and has in-depth experience in many of our key applications. In his free time he enjoys reading epic fantasy series and playing any type of Star Wars video game.

Website and Online Support Staff

Tina Web Designer at Response IT

Tina is a web designer who dedicates her free time to creative passions like writing, graphics, and music. She has a combined passion for arts and math, learned in several coding languages. She built a short RPG in WinOOT in high school, and designed and built a loud board game called Yaargh! that later turned into Scallywags (on Xbox Live Arcade) for her diploma in Game Development. She has years of customer service training and experience which promotes a pleasant and stress-free site-building journey.

Lately Tina has been involved with the Kingston Chapter of Ladies Learning Code, to share her knowledge with others who are interested in learning HTML and CSS. She has mentored several workshops, has lead one so far, and will continue to promote digital literacy among youth and adults.

Response I.T. Kingston Ontario

Cody, our Marketing Specialist has over 10 years of marketing experience ranging from small start-ups to multi-national corporations such as Electronic Arts, The Pattison Group and SkyZone. His skill-set includes: Branding, data analysis, web and graphic design, social media, multi-media production and light coding skills. Cody is Google Ads certified and enjoys bringing new projects to life.

Response I.T. Staff Member Mike

Mike, Originally from Vancouver Island, is an honor graduate from Sessions College of Professional Design – Web Design Program and is also Google Certified. A Web Developer with a particular interest in Search Engine Optimization (SEO), he’s constantly researching & learning to stay up on the latest algorithm updates and SEO techniques to drive organic traffic to client’s web pages.

When he’s not behind multiple screens, you can find Mike with his young Son, or participating in Mixed Martial Arts, Snowboarding, Motocross, or the occasional hot Yoga class.

Pam who previously studied animation, graduated from the web design and development course at KLC College in 2016 at the top of her class. She’s excited to further develop the skills she learned there and has been applying in her freelance work since. With her lifelong passion for visual arts and keen attention to details and aesthetics, she is able to create truly memorable works for clients. She is an animal lover and a vegetarian; and in her personal life, she most enjoys spending time with her family, reading, and even the occasional videogame.

Administration & Sales

Shayne Administrative Coordinator at Response I.T.

Shayne is always on top of things as our Administrative Coordinator. He’s been with the company for twelve years and is usually your first point of contact. He can give great advice, and is able to remember your name and voice, often after speaking to you just once. You’ll feel like part of our family when you’re with us. That’s the level of service you can expect.

rick frasso president

Rick started Response I.T. as a sole proprietorship more than 15 years ago. At the time, it was one of only a few companies providing onsite IT service calls in Kingston and the area. Positive customer experiences led to steady annual growth and the addition of several skilled employees. Rick has held every position in Response I.T. at some time or another: Service Technician, Bookkeeper, Sales, Office Administrator, and now he is the business strategist and marketing manager. Rick attributes the success of Response I.T. to a strong, honest team that focuses daily on customers’ wants and needs with an ongoing commitment to integrity and proactive practices.

diana financial director and accounting

Diana is our Financial Director, bringing with her over 25 years of accounting and entrepreneur experience.  Although she operates mostly behind-the-scenes she is an integral part of the team.  Born and raised in Ottawa, she knew at 16 years old that she wanted to retire to Kingston – someday.  After having 3 successful businesses in Ottawa, she made the move 6 years ago and has never looked back.  Kingston is home and she loves the atmosphere and people she has met in the city.  She is responsible for internal finance and bookkeeping.

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